Return & Replacement Policy

We take pride in delivering high-quality products that help your brand stand out from the crowd. If something isn’t right with your order, we’re here to make it right.

Returns

• Non-custom products can be returned within 21 days of delivery.
• Items must be unused, in new condition, and include all original packaging.
• Custom-printed products are not returnable unless there’s a defect or an error on our part.

Custom Product Reprints

• If a custom-printed product doesn’t match your approved proof due to a production error, we’ll reprint it at no cost within 14 days of delivery.
• To get started, send us photos of the issue, and we’ll take it from there.

Damaged or Defective Items

• If your item arrives damaged, report it within 1 day of receipt.
• If the packaging is severely damaged, we recommend refusing delivery and reaching out to us right away.
• We’ll work fast to provide a solution—whether that’s a replacement, repair, or refund.

How to Return

• Returns can be made by mail or in person at our North Carolina office.
• Customers cover return shipping unless the return is due to our mistake.
• Need help with return shipping? We can arrange it for you, and the cost will be deducted from your refund.

Need Help?

Our team is here to assist you. If you have any questions about returns or replacements, contact us at 1-888-777-4506 or [email protected] —we’ll make sure everything goes smoothly.