Frequently Asked Questions

Once you approve your artwork and print proofs, production time depends on the service level you select:

• Standard: Ships in 8 business days
• Rush: Ships in 6 business days (rush fee applies)
• Priority Rush: Ships in 5 business days (rush fee applies)

We can usually deliver your initial design visual and quote within 24 hours.

You’ll hear back from our team within one business day with a custom visual and quote. From there, we’ll guide you through artwork approval and finalize your order.

If you're working with a tight deadline, let us know. We’ll do everything we can to make it happen.

If you’ve ordered with us before, we can quickly recreate your setup or update the design as needed. Just mention your previous order number.

We’ve been helping brands stand out at events for more than 20 years. Our expert team, fast turnaround, and professional-grade products make us a trusted partner for custom tents and displays.

Depending on where your order is in the production process, cancellation may be possible. Please contact our team as soon as possible.

Because our products are custom made, returns are not accepted unless there is a defect or error in production. If you have an issue, please contact us and we’ll make it right.

Normal wear and tear is not covered, but we offer replacement parts and repair services if needed.

Contact our team with your order number and photos of the issue. We’ll assess the damage and guide you through your options for repair or replacement.

Once your order ships, you'll receive tracking details by email. You can also contact our team for an update at any time.

If your order hasn’t shipped yet, we can update your shipping address. Contact us as soon as possible to make the change.

Yes. We provide print templates for all of our products so you can create your own designs. Just download the appropriate template from our website.

Absolutely. Our in-house design team is here to help. Share your ideas and logos, and we’ll create visuals until we get it exactly right.

Yes. We’ll send you a digital proof for approval before anything goes to print. Production will not begin until you approve the final artwork.

Vector files such as .AI, .EPS, .PDF, or .SVG are best. Images should be high resolution (6000x3000px or higher). If you need help preparing your files, our team is happy to assist.

No problem. We offer a logo redraw service and can create a vector version of your logo, typically within 24 hours. Learn more here: Logo Redraw Service.

Yes. We use dye sublimation printing and offer full-color printing with a custom color matching process. For details, visit our Color Guide.

There are no limits! We use full-color sublimation printing so you can include as many colors and design elements as you like.

Once you approve your proof, the design goes straight into production. Changes are not possible at that point, so be sure everything is correct before you sign off.

We do our best to match approved artwork, but please note that colors may appear slightly different in print compared to what you see on your screen due to monitor settings and print process variables.

We ship nationwide from our North Carolina facility. Standard shipping is included with most canopy orders. Rush shipping and international options are also available.

Shipping costs depend on the size of your order, destination, and shipping speed. You can calculate shipping costs by adding items to your cart and entering your state and zip code. For a detailed quote, feel free to contact our team.

Yes. Just make sure the location can receive packages and include any delivery instructions during checkout. For trade show deliveries, please contact our team directly.

Yes. You can pick up your order from our main office:
Instant Promotion Inc.
300 Dominion Drive, Suite 450
Morrisville, NC 27560

Tent pricing depends on several factors including size, frame style (Pro Expo or Trader Series), and any add-ons like sidewalls, flags, counters, or storage bags. You can view pre-built custom tent packages and pricing here: Buy Online. If you’d like a personalized quote and design mockup, you can start that process here: Free Visual & Quote.

We accept all major credit cards, PayPal, and ACH transfers. Business terms may be available for approved accounts.

We offer package deals, seasonal promotions, and bulk order discounts. You can find our latest offers here: Special Offers.

Our Pro Expo tent frames include a 5-year warranty, and our Trader Series tent frames come with a 2-year warranty. Tent tops made with G-TEX polyester are covered by a 2-Year No Fade Guarantee.

We offer a wide range of sizes including 5x5, 8x8, 10x10, 10x15, and 10x20 feet, with additional custom size options available.

We use dye sublimation printing, which embeds the color into the fabric. This results in long-lasting, fade-resistant graphics on 600 denier polyester.

We manufacture globally, primarily in China, where our trusted partners produce professional-grade equipment under tight quality controls. This allows us to offer top-tier products at a competitive price.

Yes. Visit our Setup Videos Page to view our full collection of product assembly tutorials.

We offer a wide range of accessories including full and half sidewalls, counters, leg weights, storage bags, LED lights, and more. Shop tent accessories here

We recommend using weighted base plates and our tie-down kit for added stability in windy conditions. You can explore available options in our weights category and check out the tie-down kit for secure anchoring.

You can connect multiple tents using connector clamps and gutter systems. Our sidewalls also have zippers so they can seamlessly attach to adjoining walls. See all tent accessories here.

Yes. Visit our Spare Parts Page to browse and order replacement components.

Submit your documentation here before placing your order: Tax Exemption Info.

Yes. You can apply to become a reseller here: Reseller Application.